Website Policies
Website Policy
The House of Anjii and Meenakaari. Last updated: 21 October 2026.
Meenakaari is a silk saree label of The House of Anjii, Chennai, Tamil Nadu. By placing an order on www.thehouseofanjii.com, you agree to this policy.
1. Shipping and delivery
• Prepaid only. All orders are prepaid. We do not offer cash on delivery.
• Shipping charges. Charges are calculated at checkout from your location and the weight of your order.
• Tracking. When your order ships, you will receive a tracking link by email, SMS or WhatsApp.
• Address. Please check your address and phone number at checkout. We can change them only before dispatch, and we are not responsible for delays or loss caused by an incorrect address.
• Delivery attempts. The courier makes up to 3 attempts. If the parcel comes back to us, we will re-ship at your cost, or cancel the order and refund the amount less shipping.
• Remote areas. If your pin code is not served by our couriers, write to us with your full address and order details and we will arrange a suitable service.
• Delays. Courier, weather and festive-season delays are beyond our control. Delivery times are estimates, not guarantees.
• On arrival. Please record an unboxing video of the sealed parcel. Report any damage within 24 hours (see section 2).
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The
House of Anjii |
Meenakaari |
|
Dispatch |
Within 1–2 business days |
Ready sarees within 1–2 business days |
|
Delivery in India |
3–5 business days after dispatch |
3–8 business days after dispatch; may take longer in festive seasons |
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International delivery |
7–21 business days, depending on destination. Customs duties and import taxes are paid by the customer |
7–21 business days, depending on destination. Customs duties and import taxes are paid by the customer |
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Made-to-order pieces |
Take longer; we confirm the timeline when you order |
Not applicable |
2. Returns, exchanges, cancellations and refunds
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The House of Anjii |
Meenakaari |
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Returns |
Not accepted at this time. Please check product details and measurements before you buy |
Not accepted. No cash refunds for change of mind |
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Exchanges |
Not accepted at this time |
Write to us within 2 days of receiving your saree, with your order details and the reason. We review the request and accept or decline it. If accepted, send the saree back to the address we share with you at your cost; shipping charges are non-refundable. Exchanges are for another Meenakaari saree or store credit. If we send the replacement to you, outward shipping is charged to you unless the exchange is due to our error |
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Condition required |
Not applicable |
Unused and unwashed, with tags, blouse piece and packaging intact |
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Not eligible |
Not applicable |
Worn, washed, altered or untagged sarees. Natural handloom features and screen colour differences are part of handmade silk and are not defects |
Damaged or incorrect items (both brands). Write to us within 24 hours of delivery with photos and an unboxing video of the sealed parcel. The House of Anjii will resolve it by repair, replacement or refund. Meenakaari will replace the saree at our cost, or refund you in full if we cannot replace it.
Cancellations. We start processing your order as soon as you pay, so we do not encourage cancellations. If you wish to cancel, contact customer support as soon as possible. You can cancel within 12 hours of ordering, and only before dispatch.
Refunds. Refunds are made only for damaged or incorrect items we cannot replace, cancelled orders, and out-of-stock items. They are paid to the original payment method. If we cancel your order for stock or fraud reasons, you are refunded in full.
3. Made-to-order and custom tailoring
Custom tailored and made-to-order pieces take longer than ready items. We confirm the timeline when you place the order. Delivery and returns follow sections 1 and 2.
4. Pricing and payments
• Currency and tax. All prices are in INR and exclude GST. GST is calculated at checkout and shown before you pay.
• Pricing errors. If a price is wrong by mistake, we may cancel the order and refund you in full.
• Secure payment. Payments are processed securely. We do not see or store your card, UPI or bank details.
• Order confirmation. Your order is confirmed only after payment succeeds.
• Handcrafted variations. Small differences in weave, zari and shade are normal in handmade silk and are not defects. Colours may look different on different screens.
5. Privacy
We respect your privacy and never sell your personal information.
• What we collect. The details you give us when you create an account, place an order or contact us: name, phone, email, delivery address and order details. We also collect basic website usage data through cookies.
• Why. To process, ship and support your order, send order updates, improve our service, and meet legal and tax requirements. We send offers and news only with your consent, and you can opt out at any time.
• Who sees it. A limited number of authorised team members, our courier partners, payment gateway and website service providers, and authorities where the law requires.
• Payments. Payments are processed securely. We do not see or store your card, UPI or bank details.
• Cookies. We use cookies to improve your experience and understand visits to our site. You can turn them off in your browser settings, though the site may not work as well.
• Security. Your data is stored on secured networks. We take reasonable care to protect it, but no online system is completely secure.
• Your choices. To correct or delete your information, write to us using the details in section 7. We keep order and tax records as long as the law requires.
• Updates. We may update this policy. The version on this page applies.
6. Terms of use
• Orders we may cancel. We may cancel an order if stock is unavailable or we suspect fraud, and will refund you in full.
• Our content. Photos, designs and the names The House of Anjii and Meenakaari belong to us. Please do not copy them.
• Liability. We are not responsible for delays outside our control, such as courier or weather issues. Our liability for any order is limited to the amount you paid for it.
• Law. Indian law applies, and the courts of Chennai have jurisdiction.
• Complaints. Write to us using the details in section 7. We reply within 48 hours.
7. Contact
• The House of Anjii: thehouseofanjii@gmail.com
• Meenakaari: contact.meenakaari@gmail.com
• WhatsApp: +91 73052 32888
• Response time: within 48 hours